1. Overview
At Oyescripts, we strive to ensure customer satisfaction with every purchase. This Refund Policy outlines the terms and conditions for refunds on digital products purchased through our platform.
2. Digital Products Nature
Please note that all products sold on Oyescripts are digital downloads. Due to the nature of digital products, we have specific guidelines for refund eligibility.
3. Refund Eligibility
You may be eligible for a refund if:
- Product Not as Described: The product significantly differs from its description or preview
- Technical Issues: The product has critical bugs that prevent it from functioning as advertised, and the seller is unable to provide a fix within a reasonable timeframe
- Duplicate Purchase: You accidentally purchased the same item twice
- Unauthorized Transaction: The purchase was made without your authorization
4. Non-Refundable Situations
Refunds will generally not be provided for:
- Change of mind after purchase
- Lack of technical knowledge to use the product
- Product incompatibility with your specific environment (unless compatibility was explicitly claimed)
- Issues caused by product modification or customization
- Purchases made more than 30 days ago
- Products that have already been downloaded and used
5. Refund Request Process
Step 1: Contact Support
Before requesting a refund, we encourage you to contact our support team or the product seller. Many issues can be resolved through technical support.
Step 2: Submit Refund Request
If your issue cannot be resolved, submit a refund request through your account dashboard or by contacting us at support@oyescripts.com with:
- Order number
- Reason for refund request
- Supporting evidence (screenshots, error messages, etc.)
Step 3: Review Process
Our team will review your request within 3-5 business days. We may contact you for additional information if needed.
Step 4: Refund Decision
You will be notified of the refund decision via email. If approved, the refund will be processed within 5-10 business days.
6. Refund Method
Refunds will be issued to the original payment method used for the purchase. Please note:
- Credit/debit card refunds may take 5-10 business days to appear
- PayPal refunds are typically processed within 3-5 business days
- Bank processing times may vary
7. Partial Refunds
In some cases, we may offer a partial refund if:
- Only part of a bundle is affected by issues
- The product was partially delivered
- A mutual agreement is reached between buyer and seller
8. Seller Disputes
If a dispute arises between a buyer and seller, Oyescripts will mediate and make a final decision based on:
- Product description accuracy
- Evidence provided by both parties
- Communication history
9. Abuse Prevention
We reserve the right to refuse refund requests from accounts that show patterns of abuse, including but not limited to repeated refund requests or fraudulent claims.
10. Contact Us
For any questions about our Refund Policy, please contact us at support@oyescripts.com.